Frequently Asked Questions

Have questions? We have answers. Browse our FAQ sections to the right to find the answer to your question.
If you can't find the answer you're looking for, contact us at (978) 712-4950.

Products & Sales

How can I schedule a demo?

To schedule a demo, please contact our Sales Team at, (978) 712-4950 option 1, or submit a contact form inquiry.

How quickly can I get a lift delivered?

Lead times vary by model and dealership, however most models are in-stock and available. Contact us today for more details.

Are all of your lifts dielectrically insulated?

The only CMC tracked aerial lift that is dielectrically insulated up to 46kV is the CMC 75i. All of our other models are not insulated, and you should not operate them anywhere near powerlines.

Service & Technical Support

How do I reach the Service Department?

To reach the Service Department, please dial (781) 222-0096 or email You can also submit a service request here.

Do you have technical phone support?

Yes we do! We have a fully staffed, dedicated, and always growing technical phone support team. We understand that you are in the field working everyday, and sometimes problems arise. Our technical phone support team is at your service, and will get you back up and running, walk you through procedures, or get you connected to a local service provider if needed.

You can submit a technical support request here.

I need to schedule service work, who do I call?

If you need to schedule service work or an annual inspection, you can contact your nearest dealer or service provider. If you don't know who your nearest service provider is, you can contact our service team at (781) 222-0096 or If we are your nearest service provider, you can also reach us at the same contact points mentioned, and we will get you scheduled as soon as possible.

Parts & Warranty

I need a replacement part for my machine, what is the fastest way to get it?

You should contact your nearest dealer or service provider for a replacement part to be overnight shipped. If they don't have the part, or if we are your nearest provider, you can contact our Parts Department at (978) 712-4950 ext. 1653 or Please have your model name and serial number ready, so we can best assist you can get you the correct part as quickly as possible.

You may also submit a parts request form here.

Is my part covered under warranty?

If you don't know if your part is covered under warranty, please give us a call at (978) 712-4950 ext. 1653 and we will let you know if it is covered. If so, we will ship the part out to you as quickly as possible, and you will need to return the broken part back to us.

I have just purchased a machine in a private sale, what should I do?

If you have just purchased your machine in a private sale, congratulations! Please fill out our Change of Ownership Form.

I am going to sell my machine, how do I report the sale?

If you are selling your CMC Tracked Aerial Lift, please fill out our Change of Ownership Form after the sale so we can continue to track and service the machine, as well as the new customer.